F.A.Qs

FREQUENTLY ASKED QUESTIONS

ABOUT TILTED NATION:

1. WHO & WHAT IS TILTED NATION?
Tilted Nation is a unified organization of gamers whose goal is to not only provide awesome gaming products at brilliant prices; we are a thriving underground community that builds up passionate influencers, pro gamers, and local tournaments. READ OUR STORY HERE...

2. WILL THERE BE MORE PRODUCTS RELEASED BY TILTED NATION?
Absolutely! Gaming mice are just the beginning. SUBSCRIBE to be the first to know about new product releases and even free give away promotions!

3. ARE TN PRODUCTS MADE FOR MAC?
No. Although our products work with Mac OS, our  software is only designed for Windows PC

4. IS THERE SOFTWARE?
- No, we have chosen to not release software unless it has passed rigorous tests to prevent potential risks that can be harmful.

5. WHAT IS THE RETURN POLICY?
You have 30 days to return from the point of purchase with original packaging, valid proof of purchase, and an undamaged product. RETURN PRODUCT

6. HOW LONG IS THE WARRANTY?
- One-Year-Hassle Free! FILE CLAIM HERE
- Don’t forget to check your VIP package insert to get a get one-free extra year of warranty!

7. WHAT ARE THE OPERATING HOURS FOR SUPPORT?
M-F, 9AM - 6PM PST

8. NEED TO CONTACT US?
CLICK HERE or email us at techsupport@tiltednation.com

COMMON PRODUCT QUESTIONS:

I. TNSHADOW
1) Does this come with the headset that is shown?
-No it does not.

2) Can you remove the cable management holder from the headset stand or is it fixed? I'd like a more sleek finish.
-You can pull it off if you'd like but you will expose a square cutout where the bungee goes in. I put a piece of black tape over the square and it looks clean.

3) Does it work on any mouse?
-Yes, due to the flexible rubber fitting 99% of all mouse cables, including braided should work.

II. MOUSE PADS

1) How thick are the mats?
-They are about 1/8” thick. Very good quality with stitched binding along all the edges.

2) Do they smell?
-No they are pre-screened and aired out to ensure their is no chemical smell.

3) Can you fit a full-size keyboard and mouse?
-Yes most full size keyboards range from 17" to 20." This give plenty of room since the mouse pad is 31" x 11"